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American Digital Monitoring
® Was Started in 1968 Originally as a Security Patrol and Guard Service in Washington State. Realizing the potential in alarm services during the early 1980’s a decision was made to offer Alarm System installation with monitoring services. As the company grew it began to offer services to other Alarm Companies in the form of wholesale monitoring and soon discontinued its Guard and Patrol Divisions. Throughout the 80’s and 90’s the company rapidly grew to one of the largest Retail and Wholesale Alarm Service companies in the Pacific Northwest. Then in late 1997 a decision was made to divest itself of the retail service operations in order to focus on the Wholesale Dealer Services to its existing Dealer base of over 20,000 Subscribers. Now with over 160,000 Subscribers and growing, American Digital Monitoring® is a leader in offering innovative products and services, at well below wholesale market pricing to its Authorized Dealers.
American Digital Monitoring
® dispatch centers are fast and efficient in all areas of Emergency Response. We pride ourselves on the ability to handle any situation, no matter how difficult with consistent professionalism and courtesy. We never forget that while our primary task is to protect People and Property, it takes Real Customer Service to properly interact with the both the Local Authorities and your Subscribers. We NEVER forget that you have placed YOUR CUSTOMERS in our care. That is why we are fully trained in Customer Service with Security in mind, instead of simply being cold and unapproachable "Telephone Security Guards". Regardless if you are new to the Alarm industry or transferring all your alarm accounts to American Digital Monitoring® you can rest assured that you and your Subscribers will be treated and supported as if you are our most important Customers 24 hours per day, 7 days a week!
Is Your Existing Monitoring Center Response Too Slow? With most Monitoring Centers, all dispatching is performed at a single location offering one or two phone lines for the Dealer to send in his alarm signals using a handful of alarm formats with a digital dialer or possibly even a cellular transmitter backup. Once the alarm is received, they may try calling the premises and if no answer after a several attempts proceed to Police, Fire or Medical services. After providing the alarm information, the next step is to contact a responsible party for the alarm in process. This may take several more minutes as there can many people on the list with no one being available. As you can see, the time to process ONE alarm condition takes several minutes before the dispatcher can move on to the NEXT alarm. Plus, if the center is hit with multiple alarms, many of the signals begin to stand idle for several minutes before the dispatcher can close out ONE alarm condition and move on to the NEXT. Many Subscribers and Dealers rightfully begin to question the effectiveness of the service at this point.
American Digital Monitoring
® Offers a Faster Response ProcessUsing the SG-SYSTEM III, the most advanced receiver system available, allowing us to offer up to 23 alarm lines with over 75 formats at the same time by digital dialer, cellular transmitter, internet transmission, video transmission, radio transmission or even older formats such as tape dialers or dedicated circuits. At any one time we may have up to 40 Satellite Centers on-line located throughout the United States using "Rapid Scan Technology"(SM) to notify the Master center on the status of all on-line Remote Emergency Dispatchers anywhere in our operators network. When your Subscribers alarm condition is received in our Master Center, Rapid Scan immediately forwards it to a Remote Emergency Dispatcher standing by in the network. Within moments, that operator is calling the alarm premises in an attempt to stand down on the alarm with a cancellation password from the premises. If no cancellation is received, the Dispatcher Does Not Continue, but instead, notates the account and immediately sends the alarm Back To The Master Center Remote Emergency Dispatcher to Immediately Receive The Next Alarm and call the alarm premises making the phone Ring in Secondsinstead of Minutes … for the contact of Authorities. This allows the allowing that
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